— WHAT IS THE COST FOR POSTAGE AND PACKING? You only pay for what it costs and there is only one delivery charge per order, no matter how many items in a single purchase. This depends on the weight of the delivery - see below for details. If an item is returned to us because the wrong contact details were provided, a signature was required and not given or the item is not collected from the postoffice then any losses incurred as a result will be the buyers responsibility. My Kolachi reserves the right to upgrade standard delivery options to require a signature upon delivery, at no extra cost to the customer. Please note that for international customers there may be costs added on by your country’s import duty laws and those costs will solely be the buyers responsibility.
— — WHAT HAPPENS IF I AM OUT WHEN YOU DELIVER? If you or the intended recipient is not in when our carrier attempts to deliver they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if it is deemed safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel cannot be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you that an attempt was made. Follow the instructions on this card to rearrange delivery.
— HOW CAN I TRACK MY ORDER? A tracking link is provided with your confirmation email. Your confirmation e-mail will be sent to you once your order has left our warehouse. Please note it may take up to 24 hours from receiving the confirmation email for the tracking link to become active.
— HOW DO I PAY FOR MY ORDER? We currently only accept payments via Paypal. It’s the safest option for both you and us and once you are registered its all pretty straightforward and tickety boo. What currency can I pay with? All currencies that Paypal is registered for which is most.
— CAN I HAVE A DIFFERENT BILLING ADDRESS TO THE DELIVERY ADDRESS? Once again that’s all in the hands of those folks at Paypal
— WHAT SECURITY CHECKS DO YOU HAVE TO ENSURE MY PURCHASE IS VALID? All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to or does not for any reason authorise payment then we will not be able to accept your order. And those lovely folks at Paypal will handle all that. We at My Kolachi currently won’t see any of your credit card information.
— UK INCLUDES: Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands, Jersey and Guernsey. EUROPE: Please allow 3-5 working days for delivery Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland. CANADA & USA: Please allow 3-6 working days for delivery Delivery to outlying territories may take an extra 3-5 days AUSTRALIA & NEW ZEALAND: Please allow 3-6 working days for delivery Delivery to outlying territories may take an extra 3-5 days REST OF THE WORLD ZONE 1: Please allow 3-6 working days for delivery Belarus, Bosnia and Herzegovina, Hong Kong, Iceland, Kosovo, Liechtenstein, Macedonia, Montenegro, Norway, Serbia, Turkey, Ukraine. REST OF THE WORLD ZONE 2: Please allow 4-8 working days for delivery Bahrain, Bermuda, Brunei, Cayman Islands, China, India, Indonesia, Israel, Japan, Kazakhstan, Netherlands Antilles, Qatar, Republic of Korea, Russian Federation (restrictions apply), Saudi Arabia, Singapore, South Africa, Taiwan, United Arab Emirates.
— PRICES UK Between 0-1kg £2.99 Between 1-2kg £3.99 Between 2-5kg £5.99 Between 5-10kg £7.99 Between 10-15kg £9.99 15kg + FREE DELIVERY INTERNATIONAL Between 0-5kg £5.99 Between 5-10kg £9.99 Between 10 -20kg £15.99 Over 20kg £19.99
— WE ARE COMMITTED TO SUPPORTING ORGANIC PRODUCTION WHEREVER POSSIBLE WITHIN OUR PRODUCTS All the cotton we use is organic. No pesticides, no chemicals.
— OUR PRODUCTS ARE NOT A FAD We work to ensure that all materials used are of a high quality and purity . We want our products to last. They are made by hand and with love. The production process when working by hand can vary but we endeavour to ensure that we get the best product we can. This means that you cannot buy these products on the high street. They are not cookie cutter replicas. They are made for longevity just like the traditions they derive from.
— OUR ANIMAL PRODUCTS ARE CRUELTY FREE Any leather or sheepskin products that we may use will be the by products of animals raised for food
— OUR PACKAGING IS RECYCLABLE We try to work in a paperless environment and our bags are all re-useable. Our packaging is also biodegradable.
— WE ARE MINDFUL OF OUR CARBON IMPRINT We all can do our little bit to help save the environment. Our products are all hand made and most work in created during daylight hours. We try to ship by boat rather than air and will continue to endeavour to maintain and improve our levels of efficiency.
— WE HAVE A STORY BEHIND EACH CREATOR AND COLLECTION We will add stories of our collectives as time goes on and feature the women and their families and how we are benefitting each other. Keep up to date with stories on the making of, the techniques used and the people behind the products as well as the influences here some text
— SAFE AND FAIR EMPLOYMENT PRACTICES We make sure we are building opportunity and access within the cottage industries and collectives we work with. We have no factory produced products and endeavour to fairly recompense all those working before we sell the goods.
— DESCRIPTION OF SERVICE My Kolachi is an online retailer of handcrafted homewares and accessories
— USAGE RESTRICTIONS All of the content that appears on the My Kolachi web site, including all visuals, text, audio and video clips are subject to copyright protections and/or other intellectual property rights or licenses held by My Kolachi. The entire content of the My Kolachi web site is copyrighted as a collective work under U.K. copyright laws. My Kolachi grants you a limited license to access and make personal use of the content on this website. Content of the My Kolachi website is intended solely for the personal, noncommercial use by the users of our Site.
— NOTICE My Kolachi may contact you or provide you with service-related and/or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.
— HANDMADE Please be aware that all products are crafted by hand and not tow products are the same. Printing and sewing and dyeing by hand means that there are no cookie cutter factory line looks. There will be quirks and imperfections and by agreeing to buy a handmade item you are agreeing to accept its quirks. If you want to see additional images you can what’s app us and we’ll get back to you as soon as we can.
— PRICING POLICY At My Kolachi, we are committed to providing our customers with great quality products at reasonable prices. We have done our best to display our items as accurately as possible on the Site. Please be aware, variations in style, color, size, shape and look may occur as eveyone’s screen has a different resolution. If you are not satisfied your purchase, please review our Returns & Exchanges section for further assistance.
— SITE USE You cannot access or use the My Kolachi website for any illegal or unauthorized purpose. Harassment in any manner or form of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although My Kolachi cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent. Also, you agree that no comments or other user submissions submitted by you to the My Kolachi website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
— USER SUBMISSIONS My Kolachi strives to create an interactive relationship with the members of its Site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to My Kolachi on or by this Site shall be and remain My Kolachi property. Users assign all property rights and interests to My Kolachi allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, My Kolachi shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.
— CORRECTION OF SITE ERRORS The information on the My Kolachi website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.
— INDEMNITY By use of this Site, you agree to indemnify and hold My Kolachi (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).
— MODIFICATION/TERMINATION OF WEBSITE In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. My Kolachi shall not be liable to you or any third-party for any termination of your access.
— THIRD PARTY LINKS To improve our Site, My Kolachi may use and promote services provided by outside third parties. However, even if the third party is affiliated with My Kolachi, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk. We are not responsible or liable for any loss or damage of any sort incurred as a result of any dealings with any third party website or merchant or operator of such a third party website.
— DISCLAIMER OF WARRANTY All content, products, and services on the site, or obtained from a website to which the site is linked (a "linked site") are provided to you "as is" without any guarantees or warranty. In connection with all content, products and services on this site, My Kolachi makes no warranties of any kind, either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Use of the product by a user is at the user’s risk.
— LIMITATION OF LIABILITY My Kolachi shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages that result from the use of, or the inability to use, the materials and services on this site or the performance of any its products (even if My Kolachi has been advised of the possibility of such damages).
— CONTACT My Kolachi can be contacted by email at firstname.lastname@example.org by phone or what’s app at xxxxxxx or by mail at My Kolachi, PO Box somewhere in crawley
— INTELLECTUAL PROPERTY RIGHTS The Site and its content are protected by intellectual property rights, including copyright and trade marks, as detailed in our Intellectual Property Notice. Toast reserves its rights in respect of this. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.
— How safe is shopping on www.mykolachi.co? We realise how important it is to securely store any information that you provide. My Kolachi maintains the highest levels of security. This is why we currently will not store any of your payment details and leave it in the hands of the most trusted PayPal. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
— PAYING BY PAYPAL We now also accept Paypal payments. Please note that when paying by Paypal the payment is taken when the order is placed.
— SALES HOW LONG DOES THE CURRENT SALE LAST FOR? We have a launch sale and it will last a month. Any subsequent sales will be detailed in our newsletters or in the journal on the website. CAN I RETURN AN ITEM BOUGHT IN THE SALE? Yes, sale items can be returned for refund or exchange. We would appreciate it if you can return your sale item as soon as possible. Please click here to see details on our return and exchange procedures.
— STOCK INFORMATION WHY IS AN ITEM SHOWING IN YOUR CATALOGUE WHEN YOU HAVE ALREADY SOLD OUT? In a perfect world we would be able to perfectly and flawlessly predict exactly which items our customers are going to want and to 100% ensure that all our products are delivered on time and to our required high quality. Unfortunately, the world is not perfect and our predictions can be wrong and our technology can, sometimes, let us down. However we aim to do our best and we do make sure that our online stock levels are as up-to-date as they can be. WHAT IS A BACK ORDER? If an item is not yet in stock, but we are anticipating further supplies, we can put you onto back order. This means that when your chosen item comes into stock, we will send it on to you. CAN I GO ONTO TO BACK ORDER FOR A SOLD-OUT ITEM? Only if we are expecting further supplies. We no longer accept backorders for returned items, as this can sometimes lead to disappointment.
— GIFT CARDS DO YOU SELL GIFT CARDS? Not yet but email us at email@example.com if you would like and we can provide you with a gift code.
— VALUE ADDED TAX (VAT) WILL I BE CHARGED VAT? All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rate where applicable. If your order is being dispatched outside the European Union (EU) then we will deduct VAT. When you reach the check out pages, after you have selected the intended destination for your order, we will automatically calculate the relevant shipping and VAT. WHAT IF I AM A RESIDENT IN THE CHANNEL ISLANDS? Products shipped to the Channel Islands are not charged VAT. This is because the Channel Islands aren't part of the EC VAT territory. Channel Island residents shipping products to mainland addresses will be charged VAT. DUTY AND CUSTOMS If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges. DO YOU DELIVER OVERSEAS? Yes. We offer delivery to a wide range of international destinations. International shipping is charged according to the destination of the parcel and the postage charges are displayed when you place your order on the website. Please click here to see international shipping charges. I WANT TO CHANGE MY ONLINE ORDER, HOW DO I DO THIS? Sorry but we cannot make alterations or cancellations to online orders. This is because as soon as your order reaches us, it is rushed through to our warehouse area to be packed and sent. To make an alteration at this point would involve stopping the packing process and searching through hundreds of parcels, which would mean delayed parcels for everyone.
— All cotton products are machine washable on a cold wash but the better care you take when washing the better, hand washing silk and cotton scarves and dry cleaning quilts and silk items.
— Ordered by mistake You are entitled to cancel your order if you notify us in writing within 7 days of placing the order. We will refund the cost of the order plus the original delivery charge. If we have already dispatched your items you must return them to us at your own cost.
— Still want to return your order? You can return products for a full refund if you return the item(s) to us within 10 working days of receipt. We will refund the original delivery charge paid, provided you return the full order, however the cost of returning the item(s) is at your expense. Please note that someone else may purchase this item so all returned products must be in their original packaging, with instructions and all parts included, in a fully re-saleable condition. Items must not have been used in any way. MY KOLACHI reserves the right to refuse a refund on any item not deemed to be re-saleable or if any of the above terms have been breached. Your refund will be processed within 10 days from the date the goods are received. The parcel and its contents are your responsibility until they are received at our warehouse - therefore we recommend you use a registered postal service and retain proof of postage. MY KOLACHI is not responsible for returned goods being lost or damaged in transit. Please ensure the product is packaged in good enough quality packaging to avoid any damage during postage back so that the product reaches us in a re-saleable condition.
— How to Return Please follow the steps below within 10 days of receipt: 1. Email us first at firstname.lastname@example.org, telling us why. Without this, we may not be able to process your return. 2. Use the original packaging to repack your returns, ensuring that the product is packed well enough to avoid any damage during transit. The product must reach us in a resaleable condition. 3. Reseal the parcel and take it to the Post Office within 10 days of receipt. 4. Remember to obtain a Certificate of Posting from the Post Office. This is your proof if your parcel goes astray. We recommend you also use recorded delivery or similar, thereby obtaining a unique tracking ID. We will make a refund to the card you used to purchase your goods. This should appear on your card 5-7 days from receipt of the goods.
— Faulty/Damaged Item We want all our members to receive goods of the highest quality so if your product is faulty or damaged on arrival, please contact email@example.com, team with details of the issue within 48 hours of receipt. We will arrange to collect the item up from you and wherever possible, we will do our level best to send you a replacement item however this cannot be guaranteed as once items are out of stock they may not be reproduced. All collections are made Monday to Friday between 9am and 5pm.
— Incorrect Item We are a small team and so its possible every so often mistakes may happen, but we will work quickly to sort them out as smoothly as possible. If you have received an incorrect item in your order, please email us at firstname.lastname@example.org, and we will organise a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you, however this cannot be guaranteed as once items are out of stock they may not be reproduced.
— Return for Replacement If you return a faulty item, we will do our best get a replacement if there is one from our existing range. If we have sent you an incorrect item, we will endeavour to send you a replacement (subject to availability). If this is not possible, we will refund you, crediting the cost of the item and delivery to your payment card. In some rare cases and serendipitous moments we may have spare stock in the warehouse, or another customer may return an item that you would like to exchange for - in these cases, we will be able to supply you with what you wanted. These coincidences cannot be relied upon, however, and we are therefore not able to guarantee an exchange. The nature of MY KOLACHI does mean that we are likely to get popular items back in stock in future sales, so we recommend you keep checking your email newsletters and visit our promotions regularly in case the item you like is featured again.
— When will I receive my refund? We will get it to you as quickly as we can. We will process your return within two days of receipt. The refund will take 3-5 working days to appear on your card. We will email you once we have processed your refund.